How to use the 5 Why technique
The 5 Whys is a simple problem-solving technique that helps you to get to the root of a problem quickly. Made popular in the 1970s by the Toyota Production System, the 5 Whys strategy involves looking at any problem and asking: "Why?" and "What caused this problem?"
Mentally tough performers are disciplined thinkers who respond to pressure in ways which enable them to remain feeling relaxed, calm and energised because they have the ability to use positive energy in crisis and adversity. They also have the ability to have the right attitudes to problems, pressure, mistakes and competition.